The customer always comes first at Mr Key Locksmith! If they are upset they are 5 times more likely to tell more people. Back then that might have been 1-2 people but your reputation means more today than ever! Because someone that is happy can tell a ton of people with a push of a button thanks to social media.
My father taught me it’s all about customer service, if we are able to help the customer and take care of their lock and key needs they will tell their friends and family. How times have changed, while some things have changed others have not. I remember looking up keycodes in a book vs a computer and my dad filing down keys by hand (thankfully this isn’t much of a thing anymore) spending hours on making a single key and now you can go to Walmart and hardware stores and have them make a duplicate in less than a minute. While car keys used to be a lot easier and deadbolts weren’t smart other than that not a lot has changed. As a young boy, I was brought into the SLC locksmith trade and watched countless locks be unlocked, repaired, and replaced.
